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COVID-19 HEALTH & SAFETY PROTOCOLS

Your safety, along with that of our team and colleagues is our number one priority. Once you have made the decision to travel again, you will want to be assured that all parts of your journey will be safe and with that in mind we are working closely with all of our overseas suppliers to ensure the highest hygiene standards are implemented and maintained. Here’s what you can expect:

Preparing to travel

There may be new things that you need to think about that you haven’t done previously, so the list below will be updated with existing as well as new protocols and suggestions:

Important: Sort out your travel insurance as soon as you book your holiday. Many policies now cover COVID-19 as part of their standard policy terms, ensure you check yours. Double check if your policy has ‘Airline Failure Insurance cover’ if not, ask if it can be included. It provides you with cover should your airline fail prior to you taking your holiday. If you do not have AF cover, make sure you use a credit card to book your flight, this will give you an extra layer of protection.

Check-in Online for your flights

• Online check-in minimises the need to queue at the airport check-in desk. Many carriers are turning to compulsory online check-in so ensure you have your boarding pass with you, either printed out or on your phone, prior to turning up at the airport.

• Don’t forget your face masks.

• Allow extra time for transiting the airport.

Social distancing measures mean that it may take longer to get through the airport and board your flight, make sure you allow plenty of time. We recommend a minimum of 3hrs prior to your flight departure time.

• Prepare in advance for airport security.

Here are a few helpful tips to ease your transit through the airport security:

1. Separate larger electrical items such as laptops/hair dryers/ hair straighteners / ipads & tablets / kindles.

2. Slip on shoes are always a good idea as you may be asked to remove them.

3. Keep all liquids to 100ml maximum and always present them in a clear plastic sealable bag.

4. These are challenging times that we are all adapting to. Travelling through the airport can be stressful at the best of times. Allowing plenty of time will help to reduce any anxiety and it's always advisable to try and keep calm as the airport staff adapt to a new set of constantly changing circumstances.

Our hotel partners

We are working closely with our Hotel partners who have adopted a series of measures to reduce the risk of transmission of the virus. These measures apply to both customers and employees and can be summarised in the following points:

Risk control

• A risk management team has been created, led by management.

• The team will ensure that everyone complies with internal protocols and the regulations established by the local health authorities.

• This group will liaise with the health authorities should a customer become infected before or during their stay, or if an employee becomes infected at any time.

• Body temperature checks will be set up for customers and employees, as well as a specific response protocol should anyone’s temperature be found to exceed normal levels.

• Personal hygiene rules and recommendations will be established for customers and employees, which will be communicated to everyone via new signage and internal information channels.

• It may be necessary to wear a face mask in public areas, please ensure you bring adequate quantity. The wearing of masks will be enforced in line with WHO and local health authority guidelines.

Cleaning of hotel rooms and common areas

• The protocols and products to be used will be adapted to the regulation established by the health authorities with the aim of minimising risk.

• Hand sanitiser stations will be set up in the various areas of the hotel facilities (reception, bathroom entrances/exits, lifts, stairs, dining room, etc.).

• Particular attention will be paid to disinfecting contact areas.

• Common areas will be cleaned more frequently, in accordance with the new protocols.

• Hotel rooms will always be cleaned without customers present, while using the personal protective equipment established by the protocol.

• When washing fabrics, the appropriate products and temperatures will be used to minimise risk as much as possible.

Food and drink

• Specific protocols to minimise risk will be developed for each job function.

• Employees who come into contact with customers and with food and drink will use the personal protective equipment indicated for each case by the protocol or the regulation established by the relevant health authorities.

• Measures to ensure frequent hand washing will be implemented, such as putting up additional signage in public bathrooms and hand sanitiser dispensers at restaurant entrances.

• Customers will be provided with masks and gloves at restaurant entrances, if necessary.

• Wherever possible, customer seating will be coordinated with the head waiter.

• Hand sanitiser gel will be placed at various fixed points throughout the restaurant: buffet plate area and terrace entry/exit (if the dining room has one).

• Posters will be put up to inform customers about the hygienic measures that are being adopted, particularly at the entrance and in areas where customers will need to wait to be served, emphasising that the measures are to protect everyone’s safety.

Social distancing

• Capacities will be limited in customer and employee common areas to ensure that recommended safety distances are respected.

• In the restaurants, capacities will be managed by increasing opening hours according to the needs of each situation and each product.

• Markers will be placed on the floor or other protection measures will be implemented to maintain safety distances in common areas and restaurants.

• The tables and sunshades on the terraces and pool areas will be rearranged in accordance with recommendations from the health authorities.

Employees

• Employees will receive extra training on the response protocol for each area.

• Our employees will be provided with the personal protective equipment that is necessary for their position, in accordance with recommendations from the health authorities.

This protocol outlines the operational standards that may or will need to be implemented at any point due to changes indicated by the health authorities.

We know that everyone is going through a worrying time right now, and the above policy is in place to reassure everyone who is planning on travelling to the festival, that their safety and well-being are always our number one priority.