FREQUENTLY ASKED QUESTIONS
Why are flights not included?
Not including flights with the holiday package allows you the opportunity to make a more informed choice and opt for travel arrangements that suit your personal circumstances.
We are happy to assist with your travel arrangements to the festival whether that be by Air, land or sea. If you are booking flights to/from Ibiza we advise you to book using a credit card, this ensures an extra level of financial protection. The earlier you book your flights, the better the price.
What Is My Financial Protection?
Harmony Voyages Ltd operate as a franchisee of Fred Olsen Travel Ltd under ABTA No: P7419. Your Costa del Folk festival holiday is a package holiday protected by ABTA.
I am a solo traveller can you find me someone to share with so I can save paying the supplement?
Yes. Our “Single Share” scheme works by us taking your details and matching you with a likeminded (same sex) person who would also like to consider sharing. This is very popular as it really does help keep the cost down and you make a new friend as well! However, in the event that the person you have been paired with cancels prior to the festival you will be liable to pay for the room with the single supplement attached.
I only want to stay for a couple of days, not the whole festival
Please call us to discuss your options: 01254 476075.
Is there an easy payment plan?
Yes there is. We are able to arrange a monthly payment plan if this helps, please ask for details.
Can I bring my own instrument?
Absolutely – there will be plenty of ad hoc sessions popping up throughout the week and even a few tutorials if you are a bit rusty. There’s the daily open mic as well, so you’ll not be short of opportunities to play.
I would like to volunteer as a steward
We do get many requests for volunteers and we are really lucky that we have a fantastic team already. However, if you would like to be considered for a volunteer role please do get in touch and contact Lioux by email at: email@example.com.
How far is the transfer from the airport to the hotel complex?
IBIZA: The transfer time by coach is approximately 25-30 mins.
PORTUGAL: The transfer time is approximately 40-45 mins.
I don’t require hotel accommodation but how do I obtain festival passes?
Full festival passes cost £180 for 5 days unrestricted access to the festival. day festival passes cost £40.
Should you wish to reserve festival passes please email firstname.lastname@example.org with your requirements and we will be delighted to help.
Guaranteed entry will only be granted to anyone who has purchased or reserved FULL/DAY FESTIVAL PASSES. There are a limited number of festival passes. Please note: Should social distancing be a requirement, the sale of festival passes may be prohibited. Please contact the office to confirm the current policy.
What is the deposit payment?
The deposit payment per person is £100 and the balance payment is due 12 weeks prior to your departure date as per terms and conditions. A reminder will be sent to you.
Does the hotel cater for varied dietary requirements?
You will find an ample selection of vegetables, salads and other dishes on the menu, suitable for vegetarians. Please notify us of any specific dietary needs (vegan, coeliac, food allergies etc) prior to travelling in order that we can provide numbers to the Hotel in advance.
Are there special dishes for diabetics?
Dishes suitable for diabetics are available, however we would recommend that you inform the hotel reception of your needs on arrival, or the restaurant manager.
Are food allergies taken into consideration?
Yes, particular attention is made for guests with food allergies, so please advise the staff accordingly on arrival to the hotel or the restaurant manager.
How much is the WiFi connection?
The WiFi connection from your room or in the public areas of the hotel is free of charge. However, the number of devices per room is limited to two.
Is there a dress code in the restaurant?
Yes, anyone in swimwear or not wearing a shirt/t-shirt will not be allowed in the hotel restaurants.
How much is the room safe?
In your room you will find a safe which can be hired by paying a deposit of approx €15* and a fee of €2* per day direct to the Hotel. *Charges may differ between Hotels. The hotel is not responsible for money or objects of value which have not been placed inside the safe. The loss, removal or theft of the key of your safe will result in the loss of the deposit.
Is the hotel accessible for disabled guests?
IBIZA: Yes, all the public areas of the hotel (except the Pub Nautilius, the gym, the sauna and whirlpool) are accessible. There are 10 specially adapted rooms (without kitchenette). However, should you wish to access the Nautilus Bar during the festival, please notify a steward and they will escort you via the emergency exit.
PORTUGAL: Yes, all the public areas of the hotel are accessible. There are only 2 specially adapted rooms with grab bars in the bathroom. However, currently none of the adapted rooms feature 'walk-in' showers, there is a low bath with shower over.
Is it necessary to use the lift to access the adapted rooms?
IBIZA: No, they are located on the ground floor. The door is 82 cm wide and once inside, the hall is 133 cm wide and it is possible to make a 150 cm turn in the bedroom.
PORTUGAL: One apartment on the ground floor and one standard room on the first floor, accessible via the lift.
What are the bathroom features of the adapted rooms?
The adapted bathroom has a 'wheel in' wet room style shower;
The vertical handrail is at a height of 0.6 – 1.4 m and has another horizontal handrail.
The toilet handrail is 0.83m high and the toilets are 0.49 m high.
The washbasin is adjustable between 0.60 m and 0.90 m and the handrail is 0.36 m – 1.36 m.
The bathroom door measures 0.79 m.
Is the lift adapted for people with reduced mobility?
IBIZA: The lift doors measure 79 cm inside, the lifts are 90 cm wide with a depth of 139 cm. The handrail is 98 cm high and the lift buttons are in Braille and the panel is 109 cm – 132 cm high.
What is the tourist tax?
IBIZA: The Balearic Government approved a law taxing tourist stays in the Balearic Islands. This tax came into effect from the 1st July 2016 and will tax stays in tourist establishments from this date.
It is a direct tax, which will be paid in full into a fund for encouraging sustainable tourism.
Who is obliged to pay this tax?
All guests staying at the hotel in Ibiza.
How is the amount calculated?
The sum to be paid will be obtained by applying the following rate to the number of days’ stay: in four star hotels €3 + VAT.
Discounts: 50% for long duration stays (as from the 9th day of the stay).
When do I pay the Balearic Island tourist tax?
On arrival at the hotel during the check-in procedure the Hotel reception staff will present the corresponding documentation for payment of the tax before entry to the room.